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Delivery Details – Tiny Candle Co

Delivery Details

Delivery Options

UK Standard Delivery: Free Delivery. Orders will be dispatched within 3 working days.

UK First Class Delivery: £5.00 per order. Orders must be placed before 2pm and will be delivered by Royal Mail First Class. First Class is only available for customers on the UK Mainland (excluding Scottish Highlands and Northern Ireland).

The delivery options available will be shown in the basket.

Delivery charges may be amended from time to time.

International delivery

Please email us at info@tinycandleco.co.uk to enquire about international delivery.

Delivery address

We will deliver the Goods to the delivery address specified in your Order. Please be precise about your address when entering your details. We cannot accept any liability for any loss or damage to the products once they have been delivered to the address specified in your delivery instructions.

If there are any changes to your delivery details please inform us as soon as possible by contacting us at info@tinycandleco.co.uk or by messaging us between 9am and 5:30pm.

Lost or Undelivered orders

For UK orders please allow 15 working days from the date of dispatch before you report your items as missing. Please allow 25 working days for international orders.

Please check with your neighbours - they may have taken the parcel in on your behalf. You should also check with your local Royal Mail collection office - they may be holding the item if they couldn’t deliver it.

Items damaged in transit

If your item has been damaged in the post please report this to us within 7 days of receipt by emailing us at info@tinycandleco.co.uk including the following information:

  1. Your details

  2. Your order number

  3. A photograph of the damage to the item and the packaging

We will arrange for replacement items to be sent to you.